Terms of Service

Acceptance of these terms

By accessing or using It's Genie Assist (the "Service"), you agree to these Terms of Service. If you do not agree, please do not use the Service.

What we do

It's Genie Assist is an independent customer service directory. We publish official support phone numbers and links sourced from brands' own websites, along with the date we last verified them. We also offer an optional paid service in which a specialist helps you navigate a brand's official support channels.

Independence and no affiliation

We are not affiliated with, endorsed by, sponsored by, or connected to any brand listed on the Service. All company names, logos, and trademarks are the property of their respective owners and are used for identification only. We are not a call center for, and do not act on behalf of, any brand.

The paid specialist service

• Our specialists provide guidance and help you reach and work with a brand's official support — they do not log in to your accounts and cannot guarantee any specific outcome from a third-party brand.
• Pricing is shown before you pay: a Standard session, an Urgent priority session, and a discounted follow-up session for returning customers. Applicable taxes may be added at checkout.
• Payments are processed by Stripe. By paying, you also agree to Stripe's terms.
• Refunds are governed by our Refund Policy, including our Urgent response guarantee.

Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or abusive purpose.
• Attempt to gain unauthorized access to the Service, other users' data, or our systems.
• Scrape, copy, or resell our content except as permitted by law.
• Impersonate any person or brand, or misrepresent your affiliation.

Your responsibilities and safety

You are responsible for the accuracy of the information you provide. We will never ask you for your passwords, full card numbers, or one-time verification codes, and you should never share them with anyone claiming to be us.

Disclaimer of warranties

The Service is provided "as is" and "as available". While we work hard to keep listings accurate and current, we do not warrant that brand contact details are error-free or continuously up to date, or that any support outcome will be achieved. Your use of third-party support channels is at your own risk.

Limitation of liability

To the maximum extent permitted by law, It's Genie Assist will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Where liability cannot be excluded, our total liability is limited to the amount you paid us for the specialist service giving rise to the claim.

Changes to the Service and terms

We may modify or discontinue parts of the Service, and may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the laws of the United States and the state in which It's Genie Assist operates, without regard to conflict-of-laws rules. Disputes will be handled by the courts of that jurisdiction.