Paid concierge
Talk to our specialist.
Stuck in a phone tree or not sure who to call? Our specialists do this all day. For a flat $29 we'll help you prepare and get to the right official support — fast. This is an optional service from It's Genie Assist; every phone number and link elsewhere on this site stays free.
We prep and guide
A specialist reviews your issue, finds the right official channel, and coaches you through the menus so you reach a human faster.
Independent & safe
We never take over your account or ask for passwords, card numbers or one-time codes. We help you contact the brand — we're not the brand.
One flat price
Describe your issue in chat first — your first message is free. Then pay ($29 standard) and a specialist picks up your chat live.
Optional paid service from us
Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate the brand's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
Describe your issue first · pay only when you're ready · secure checkout via Stripe