TikTok customer service number & support

Social platform. Support is in-app reporting only — no phone line. We are independent and not affiliated with TikTok.

TikTok does not publish a public phone line — use the official chat / help centre.

Official chat / help: TikTok help centre

Support hours: In-app reporting only, 24/7.

Average wait: In-app report only.

Best time to contact: Report in-app any time.

How to contact TikTok customer service

You can reach TikTok through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Most people contact TikTok about 4 common issues — including account recovery and banned or suspended appeal. Step-by-step fixes for each are below.

Have this ready before you contact TikTok

  • Your username/handle and the email on file
  • Screenshots of the problem
  • Any error message you saw

Common TikTok problems and how to fix them

Account recovery

Use 'Forgot password' with your phone/email, or log in with a linked Google/Apple account. TikTok has no support phone number — report inside the app only.

Banned or suspended appeal

Open the notification and tap 'Appeal', or go to Settings → Report a problem. Include why you believe it was a mistake.

Login issues

If you can't receive the SMS code, try email or a linked social login; check that your number is entered with the correct country code.

Report content or a user

Long-press the video or open the profile → Report. For your own impersonation, submit the impersonation report with ID.

Common TikTok scams to avoid

  • DMs from fake 'TikTok creator team' accounts offering monetization for a fee.
  • Paid 'follower boost' services that ask for your password.
  • Fake TikTok Shop sellers asking you to pay outside the app.

Verified: these details were sourced from TikTok's official website and last verified on 2026-05-30 (official source). Never share your password, full card number or a one-time code — genuine TikTok support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.