Spotify
Music and podcast streaming. Chat support is fastest. We are independent and not affiliated with Spotify.
Today: 24 hours a day, every day
Chat-first support, 24/7 · Shown in your timezone (UTC)
Verified on Jun 2, 2026
View official source2–5 min (chat)
Any time — chat is fastest
How to contact Spotify customer service
Music and podcast streaming. Chat support is fastest. You can reach Spotify by phone or through its official online chat/help centre — the verified number is +1-877-778-1161. Support is available 24/7. Typical wait times are around 2–5 min (chat).
Most people contact Spotify about 5 common issues — including premium billing question and account hacked or recovery. You'll find step-by-step fixes for each of these further down this page.
- ·The email on your subscription
- ·Your device and app version
- ·The title or episode that won't play
It's Genie Assist is independent and not affiliated with Spotify. The contact details above were sourced from Spotify's official website and last verified on 2026-06-02. Never share your password or a one-time verification code — genuine Spotify support will never ask for them.
Common problems & how to fix them
Search your exact issue, or browse below — most are solved without waiting on hold.
Issues reported by customers
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Request contact with Spotify
Leave your details and we'll help you get connected to Spotify's official support. Prefer to talk to someone now? You can also start a live chat with a specialist.
Optional paid service from us
Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate Spotify's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
Describe your issue first · pay only when you're ready · secure checkout via Stripe
Avoid support scams
We are an independent directory. We never call you, never ask for payment, gift cards, remote access, passwords, or one-time codes. Real support agents don't either. If anyone reaching out asks for these, hang up. Always dial the number yourself using the official source linked above.