Skrill customer service number & support
Digital wallet for online payments and transfers. Login, withdrawal and verification help. We are independent and not affiliated with Skrill.
Official phone number: +1-855-719-2087
Official chat / help: Skrill help centre
Support hours: Phone Mon–Fri, 9am–7pm ET · 24/7 chatbot online.
Average wait: 5–15 min.
Best time to contact: Weekday mornings (ET).
How to contact Skrill customer service
You can reach Skrill by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.
Most people contact Skrill about 5 common issues — including can't log in to your wallet and withdrawal delayed. Step-by-step fixes for each are below.
Have this ready before you contact Skrill
- The email or phone on your wallet account
- The transaction amount, date and recipient
- The last 4 digits of the linked card (never the full number)
Common Skrill problems and how to fix them
Can't log in to your wallet
Reset your password at skrill.com. If you're still locked out, call the number above during US business hours.
Withdrawal delayed
Bank withdrawals can take several business days; confirm your bank details and that your account is fully verified.
Account verification
Upload ID and proof of address under Settings → Verification; limits stay low until it's approved.
Unauthorized transaction
Change your password, enable 2-step verification, and report it by phone right away.
Deposit not showing
Card deposits are usually instant; bank deposits need the correct reference number and may take 1–3 business days.
Common Skrill scams to avoid
- Emails or texts with links to 'verify' your Skrill wallet — log in at skrill.com directly.
- People asking you to receive and forward money through Skrill — this can make you part of money laundering.
- Fake 'Skrill agents' on social media or Telegram offering to unlock accounts.
- Gaming or betting 'bonus' offers asking you to deposit to a stranger's wallet.
Verified: these details were sourced from Skrill's official website and last verified on 2026-06-10 (official source). Never share your password, full card number or a one-time code — genuine Skrill support will never ask for them.
It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.