SHEIN
Fashion marketplace. Support is in-app/online only — no phone line. We are independent and not affiliated with SHEIN.
No public phone line
Today: 24 hours a day, every day
No official phone line — in-app chat & tickets, 24/7 · Shown in your timezone (UTC)
Verified on Jun 5, 2026
View official sourceChat / ticket only
Use in-app support any time
How to contact SHEIN customer service
Fashion marketplace. Support is in-app/online only — no phone line. You can reach SHEIN through its official online chat/help centre. Support is available 24/7.
Most people contact SHEIN about 5 common issues — including order tracking or delivery and return, refund or cancellation. You'll find step-by-step fixes for each of these further down this page.
- ·Your order number
- ·The email or phone on the account
- ·The item name and the delivery date
It's Genie Assist is independent and not affiliated with SHEIN. The contact details above were sourced from SHEIN's official website and last verified on 2026-06-05. Never share your password or a one-time verification code — genuine SHEIN support will never ask for them.
Common problems & how to fix them
Search your exact issue, or browse below — most are solved without waiting on hold.
Issues reported by customers
Facing a problem with SHEIN? Share it below to warn and help others, and upvote the issues you've hit too. Only your name is shown publicly — your email and phone stay private.
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Request contact with SHEIN
Leave your details and we'll help you get connected to SHEIN's official support. Prefer to talk to someone now? You can also start a live chat with a specialist.
Optional paid service from us
Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate SHEIN's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
Describe your issue first · pay only when you're ready · secure checkout via Stripe
Avoid support scams
We are an independent directory. We never call you, never ask for payment, gift cards, remote access, passwords, or one-time codes. Real support agents don't either. If anyone reaching out asks for these, hang up. Always dial the number yourself using the official source linked above.