SHEIN customer service number & support

Fashion marketplace. Support is in-app/online only — no phone line. We are independent and not affiliated with SHEIN.

SHEIN does not publish a public phone line — use the official chat / help centre.

Official chat / help: SHEIN help centre

Support hours: No official phone line — in-app chat & tickets, 24/7.

Average wait: Chat / ticket only.

Best time to contact: Use in-app support any time.

How to contact SHEIN customer service

You can reach SHEIN through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Most people contact SHEIN about 5 common issues — including order tracking or delivery and return, refund or cancellation. Step-by-step fixes for each are below.

Have this ready before you contact SHEIN

  • Your order number
  • The email or phone on the account
  • The item name and the delivery date

Common SHEIN problems and how to fix them

Order tracking or delivery

Track under My Orders. SHEIN has no U.S. phone line — ignore any 'SHEIN support number'; use in-app live chat only.

Return, refund or cancellation

Request a return under My Orders within the window; refunds go to your SHEIN Wallet or original payment.

Payment issue or coupon

Re-check your card details and applied coupons at checkout; contact chat if a valid coupon won't apply.

Account login or profile

Reset your password from the app and verify via the email/phone on file.

Damaged or missing item

Report with photos under the order → Customer Service within a few days of delivery for a refund or replacement.

Common SHEIN scams to avoid

  • 'Free SHEIN gift card' surveys on social media that collect your card or login.
  • Fake delivery texts asking you to pay customs or redelivery fees.
  • Influencer-style DMs asking you to pay to become a SHEIN ambassador.

Verified: these details were sourced from SHEIN's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine SHEIN support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.