Payoneer customer service number & support
Cross-border payments for freelancers and businesses. Payment, withdrawal and account help. We are independent and not affiliated with Payoneer.
Official phone number: +1-800-251-2521
Official chat / help: Payoneer help centre
Support hours: Phone, chat, email & WhatsApp via Support Center (sign in first).
Average wait: 5–15 min.
Best time to contact: Sign in and use Support Center chat.
How to contact Payoneer customer service
You can reach Payoneer by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.
Most people contact Payoneer about 5 common issues — including payment from a client not received and withdrawal to bank delayed. Step-by-step fixes for each are below.
Have this ready before you contact Payoneer
- The email or phone on your wallet account
- The transaction amount, date and recipient
- The last 4 digits of the linked card (never the full number)
Common Payoneer problems and how to fix them
Payment from a client not received
Check the payment status under Activity and confirm the client used your correct receiving account details.
Withdrawal to bank delayed
Withdrawals usually take 1–3 business days; confirm the bank name and account holder match your Payoneer profile.
Account under review or blocked
Respond to any document requests in the Payoneer inbox. Reviews pause payments until complete.
Card declined or lost
Check the card is active and the merchant accepts it; report lost cards immediately from your account.
Transaction error
Call the number above, then send your request in writing within 10 business days as Payoneer requires.
Common Payoneer scams to avoid
- Fake 'clients' who overpay and ask you to refund the difference to another account.
- Emails from look-alike domains asking you to log in or update bank details — always type payoneer.com yourself.
- Job offers that require you to pay a 'registration' or 'activation' fee through Payoneer.
- Callers asking for your password or security answers — Payoneer never asks for them.
Verified: these details were sourced from Payoneer's official website and last verified on 2026-06-10 (official source). Never share your password, full card number or a one-time code — genuine Payoneer support will never ask for them.
It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.