Norton customer service number & support

Security software. Install, billing and account support. We are independent and not affiliated with Norton.

Official phone number: +1-855-815-2726

Official chat / help: Norton help centre

Support hours: Phone & chat, 24/7.

Average wait: 5–12 min.

Best time to contact: Any time — 24/7 support.

How to contact Norton customer service

You can reach Norton by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Most people contact Norton about 5 common issues — including download or install norton and subscription, billing or auto-renewal. Step-by-step fixes for each are below.

Have this ready before you contact Norton

  • Your device model and OS version
  • The order or serial number
  • A short description of the error

Common Norton problems and how to fix them

Download or install Norton

Sign in at my.norton.com and choose Download; remove any other antivirus first to avoid conflicts.

Subscription, billing or auto-renewal

Manage auto-renewal at my.norton.com → My Subscriptions; turn it off or request a refund within the eligible window.

Unexpected renewal charge

Check my.norton.com for the renewal — genuine refunds are handled there. Ignore emails or callers offering a 'Norton refund'; those are scams.

Password Manager or VPN help

Reinstall the extension/app and sign in with your Norton account; the VPN toggles under Secure VPN in the app.

Account login or renewal problem

Reset your password at my.norton.com and confirm the email matches the one on your subscription.

Common Norton scams to avoid

  • Emails saying your Norton subscription auto-renewed for hundreds of dollars with a number to call.
  • Refund callers who ask to remote into your computer.
  • Fake virus pop-ups telling you to buy Norton from an unofficial link.

Verified: these details were sourced from Norton's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Norton support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.