Microsoft
Software & devices. Windows, 365, Xbox and account support. We are independent and not affiliated with Microsoft.
Today: 12:00 PM – 4:00 AM UTC
Phone & chat (PT) · Shown in your timezone (UTC)
Verified on Jun 5, 2026
View official source6–15 min
Weekday mornings (PT)
How to contact Microsoft customer service
Software & devices. Windows, 365, Xbox and account support. You can reach Microsoft by phone or through its official online chat/help centre — the verified number is +1-800-642-7676. Support is available Phone & chat (PT). Typical wait times are around 6–15 min. The best time to get through is weekday mornings (pt).
Most people contact Microsoft about 5 common issues — including windows install or troubleshooting and microsoft 365 subscription or billing. You'll find step-by-step fixes for each of these further down this page.
- ·Your device model and OS version
- ·The order or serial number
- ·A short description of the error
It's Genie Assist is independent and not affiliated with Microsoft. The contact details above were sourced from Microsoft's official website and last verified on 2026-06-05. Never share your password or a one-time verification code — genuine Microsoft support will never ask for them.
Common problems & how to fix them
Search your exact issue, or browse below — most are solved without waiting on hold.
Issues reported by customers
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Request contact with Microsoft
Leave your details and we'll help you get connected to Microsoft's official support. Prefer to talk to someone now? You can also start a live chat with a specialist.
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Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate Microsoft's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
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Avoid support scams
We are an independent directory. We never call you, never ask for payment, gift cards, remote access, passwords, or one-time codes. Real support agents don't either. If anyone reaching out asks for these, hang up. Always dial the number yourself using the official source linked above.