Kraken
Cryptocurrency exchange. Account and funding support. We are independent and not affiliated with Kraken.
Today: 24 hours a day, every day
Phone & chat, 24/7 · Shown in your timezone (UTC)
Verified on May 25, 2026
View official source2–6 min
Any time — 24/7 support
How to contact Kraken customer service
Cryptocurrency exchange. Account and funding support. You can reach Kraken by phone or through its official online chat/help centre — the verified number is +1-844-544-3577. Support is available 24/7. Typical wait times are around 2–6 min. The best time to get through is any time — 24/7 support.
Most people contact Kraken about 4 common issues — including login or 2fa problem and funding or withdrawal held. You'll find step-by-step fixes for each of these further down this page.
- ·The transaction ID (TxID) or wallet address
- ·The email on your account
- ·A screenshot of the transaction
It's Genie Assist is independent and not affiliated with Kraken. The contact details above were sourced from Kraken's official website and last verified on 2026-05-25. Never share your full card number, password, or a one-time code — genuine Kraken support will never ask for them.
Common problems & how to fix them
Search your exact issue, or browse below — most are solved without waiting on hold.
Issues reported by customers
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Request contact with Kraken
Leave your details and we'll help you get connected to Kraken's official support. Prefer to talk to someone now? You can also start a live chat with a specialist.
Optional paid service from us
Prefer we handle it for you?
Start a chat and describe your issue — your first message is free. Then choose a plan and an It's Genie Assist specialist picks up your chat live to help you navigate Kraken's support. The official numbers and links above are always free. We never ask for your passwords or account details.
A specialist works your issue with you in live chat.
Jump the queue — priority response within 15 minutes.
15-minute response guarantee on Urgent — or it's free
Describe your issue first · pay only when you're ready · secure checkout via Stripe
Avoid support scams
We are an independent directory. We never call you, never ask for payment, gift cards, remote access, passwords, or one-time codes. Real support agents don't either. If anyone reaching out asks for these, hang up. Always dial the number yourself using the official source linked above.