Chime customer service number & support

Mobile banking app. Card, deposit and account support. We are independent and not affiliated with Chime.

Official phone number: +1-844-244-6363

Official chat / help: Chime help centre

Support hours: Phone 24/7 · in-app chat.

Average wait: 3–8 min.

Best time to contact: Weekday mornings.

How to contact Chime customer service

You can reach Chime by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Most people contact Chime about 5 common issues — including card activation or replacement and can't log into the app. Step-by-step fixes for each are below.

Have this ready before you contact Chime

  • The last 4 digits of the card (never the full number)
  • The exact charge amount and date
  • The merchant name shown on your statement

Common Chime problems and how to fix them

Card activation or replacement

Activate a new card in the Chime app under Settings → Cards, or call 1-844-244-6363. Report a lost card there to freeze it instantly and order a replacement.

Can't log into the app

Reset your password from the login screen and update the app. If your device changed, Chime may text a verification code — never share it with a caller.

Direct deposit is delayed

Deposits post as soon as Chime receives them (often up to 2 days early). Confirm your employer used your Chime routing/account numbers under Move Money.

Dispute a transaction or refund

Open the transaction and tap 'Problem with this transaction'. For unauthorized charges, dispute within 60 days and freeze the card.

Fraud or security concern

Freeze your card in-app immediately, change your password, and call 1-844-244-6363. Chime never calls to ask for your password or one-time code.

Common Chime scams to avoid

  • Texts or calls from 'Chime fraud team' asking for your login code to block a charge.
  • Requests to send yourself money through Pay Anyone to 'verify' your account.
  • Fake 'SpotMe' or loan offers that ask for an upfront fee.

Verified: these details were sourced from Chime's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Chime support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.