Bank of America customer service number & support

Bank. Accounts, cards, fraud and loan support. We are independent and not affiliated with Bank of America.

Official phone number: +1-800-432-1000

Official chat / help: Bank of America help centre

Support hours: General & card support (ET); lost/stolen card 24/7.

Average wait: 5–12 min.

Best time to contact: Weekday mornings.

How to contact Bank of America customer service

You can reach Bank of America by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Most people contact Bank of America about 5 common issues — including online or mobile banking access and lost or stolen card. Step-by-step fixes for each are below.

Have this ready before you contact Bank of America

  • The last 4 digits of the card (never the full number)
  • The exact charge amount and date
  • The merchant name shown on your statement

Common Bank of America problems and how to fix them

Online or mobile banking access

Reset your ID/password at bankofamerica.com or call 1-800-933-6262 (online banking line). Make sure the app is updated and cookies aren't blocking sign-in.

Lost or stolen card

Call 1-800-732-9194 right away to freeze the card and order a replacement; you can also lock it in the app under Manage Card.

Dispute a charge or report fraud

Report unauthorized activity via the Security Center or 1-800-432-1000. File disputes promptly — timelines matter for provisional credit.

Checking, savings or transfer help

Most transfers and Zelle issues resolve in the app; for a hold on a deposit, ask an agent for the release date.

Mortgage or loan assistance

Loan servicing has dedicated lines printed on your statement; have your account number ready before calling.

Common Bank of America scams to avoid

  • Texts about a 'Zelle payment' or locked account asking you to call or click a link.
  • Callers asking you to move money to a 'safe account' — the bank never asks this.
  • Requests to read back a one-time code from Bank of America.

Verified: these details were sourced from Bank of America's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Bank of America support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.