Afterpay customer service number & support

Buy now, pay later. Payments, refunds and account support. We are independent and not affiliated with Afterpay.

Official phone number: +1-855-289-6014

Official chat / help: Afterpay help centre

Support hours: Mon–Sat (PT); chat in-app.

Average wait: 5–12 min.

Best time to contact: Weekday mornings (PT).

How to contact Afterpay customer service

You can reach Afterpay by phone or through its official chat / help centre. Have your account email or phone, any order or reference number, and a short description of the problem ready so support can help you faster.

Most people contact Afterpay about 5 common issues — including reschedule or make a payment and account login or security. Step-by-step fixes for each are below.

Have this ready before you contact Afterpay

  • The last 4 digits of the card (never the full number)
  • The exact charge amount and date
  • The merchant name shown on your statement

Common Afterpay problems and how to fix them

Reschedule or make a payment

Open the app → your order → Manage to change a due date or pay early. On-time payments raise your spending limit.

Account login or security

Reset your password in the app and enable biometric login. Afterpay never asks for full card numbers by phone or email.

Refund or merchant dispute

Refunds flow from the store back through Afterpay and adjust your installments; if the merchant won't help, open a dispute in the app.

App not working

Update the app and re-login; a failed payment usually just needs a valid card added under Wallet.

Identity verification

Provide the requested ID in-app to lift limits; verification protects your account from fraud.

Common Afterpay scams to avoid

  • Fake Afterpay payment-due texts with a link to pay.
  • Sellers on social media asking you to pay through 'Afterpay' links outside real stores.
  • Callers asking for your login code to fix a missed payment.

Verified: these details were sourced from Afterpay's official website and last verified on 2026-06-05 (official source). Never share your password, full card number or a one-time code — genuine Afterpay support will never ask for them.

It's Genie Assist is an independent customer service directory and is not affiliated with, endorsed by, or connected to any brand listed. Phone numbers and links are sourced from each brand's official website and shown with the date we last verified them.